Managing Difficult Employees and Conversations (2 hour)

This online leadership development program prepares law enforcement professionals to address difficult employee behavior and conduct corrective conversations with fairness, clarity, and accountability. Built from the Managing Difficult Employees and Conversations manuscript, the course uses the CLEAR model, scenario-based practice, reflection, documentation exercises, and decision-making assessments. Participants examine performance, skill, will, conduct, context, trust, organizational justice, conflict, coaching, discipline, and command responsibility across the leadership progression of self, team, organization, and community. It is designed for asynchronous LMS delivery and should be supplemented by each agency’s current policies, labor agreements, civil-service rules, and applicable legal guidance.